Intro to Western Courtesy & Manners I
Refresh Your Workplace with WHTC
S P A C E R | SPECIAL OFFER!“Skills Your Staff Should Learn” |
This training covers to following.
| 1. Guest Arrival | |||
| a) Welcoming | |||
| 2. Greetings | |||
| a) Introduction | b) Addressing | c) Gestures | |
| 3. Serving Guests | |||
| a) Facial Expression | b) Body Language | c) Interrupting | d) Acknowledging |
| 4. Seating Guests | |||
| a) Restaurant Dining | b) Meeting Room | ||
| 5. Common Areas | |||
| a) Tidiness | b) Safety | ||
| 6. Directing Guests | |||
| a) Onsite Destinations | b) Offsite Destinations | ||
| 7. Guests Departure | |||
| a) Sendoff | |||
| 8. Conversation | |||
| a) Usful Phrases | b) TimeExpressions |
This customer service training is provided by WoAi Hospitality & Tourism Consultants. *Speacial offers may be limited and have additional requirements.
Human Resource Managers, Department Managers and Business Owners may request this training to be performed at their place of business. The "Buy 2 Get 1 Free" training offer will be provided for up to 10 staff members.
This is a full day training lasting approximately 7 to 8 hours.
Requirements:
- A manager responsible for personnel training must be present.
- This training must be open to all levels of employee.
- Provide a comfortably sized training room with tables, seating, whiteboard and whiteboard markers.
- Provide some sort of refreshments/snacks.
- Each attendee must be supplied with a note pad and pencil.
- Trainings may not be video taped or recorded.
- If the need arises, you agree to allow guests from outside your own personnel to attend the training.
*WHTC reserves the right to determine the properties at which promotional trainings are conducted and the number of times a training will be provided at any one company, company branch or location and or over what period of time we will do so.