Customer service training programs

Let's play ball!..?

So what does a catcher’s stance have to do with your upcoming visit to Beijing?

Well, let’s just say that during very private moments knowing the technique can save you a lot of frustration and maybe even a bit of embarrassment when faced with having to us a traditional Chinese toilet, referred to as “wei sheng jian”; pronounced “way-shun-jin” in Chinese.

These toilets are very common throughout China and you will likely come across them once you decide to venture out away from the familiar settings of your modernized western styled hotel room.

In advance to heading out however, you had best prepare the following items.

• Toilet Paper: Carry at two small packs when heading out each day. Toilet paper is not always available and even if it is available it may not be in a condition you feel safe about using.
• Anti-bacterial/Sanitize Hand Wipes (At least one pack to wipe contact surfaces, as well as your hands)
• Going back even further, before arriving in Beijing I recommend practicing some deep knee bends and even some leg strengthening squats. Work up to holding the squatted position for as long as it usually takes to do your business.

Step 1: Take your tissue out and hang up any bags or coats or objects that might drag. If you feel uncomfortable with this, or if there aren't any hooks, secure whatever items you may have on you. You don't want anything dangling off you.

Step 2: Stand with a foot on either side of the bowl, facing toward the door (or where the door should be). There might even be places for the feet made obvious with ridged footpads.

Step 3: If wearing trousers, unfasten them. Now, in one move, grab your underwear and trousers at the hips, slide them down AND bend your knees. This will leave you with the seat of your trousers baggy, so with a firm grip on both your trousers and underwear, lower further, bunch up the material and tuck it under your knees. You should now be squatting over the toilet, rear end exposed, and trousers securely fixed in the bend of the knees.

Step 4: Before you relieve yourself, check for alignment. You should be squarely over the toilet, as low as you can be, and if you have properly tucked your trousers under you, you should see an ample gap between your lap and your knees. Also, if wearing baggy pants, you should make sure that no part of the lower leg is in danger of getting splashed on.

Step 5: Complete your business, doing your best to balance. If feeling wobbly, you might want to brace door in front of you, if there is one.

Step 6: Once done, remember that toilet paper goes in the bin provided next to the toilet (if there isn't one, just drop it as usual). Now that that's finished, pull up and congratulate yourself for a job well done!

Step 7: **Alternative instructions for ladies wearing skirts: The trick with skirts is coordinating your skirt with your underwear. The best way to do this is hiking up and bunching the skirt around your waist, then holding it with your elbows while using the hands to tackle the underwear. With a skirt, lower slowly, and secure your underwear under the knees. Remember to check your alignment and make sure you haven't left any part of your skirt dragging behind you.